Enterprise Assessments and Process Development
Nobody knows your workflow demands better than you. To deliver successful process and project management strategies, we work with you to understand your mission. Because real practices sometimes differ from written procedures, we start with a reality check and document every aspect of relevant processes. Together with you, we establish baselines to measure success and ensure that we hit the mark every time.
Strategic IT Planning and Assessment
All IT systems are not created equal. STG provides you with strategic, enterprisewide IT planning and assessments of planned and operational systems. We bench test new and emergent technologies and get to know how they work. By using these tests, we can determine if they meet your system requirements and if they are affordable and secure. Whether it is virtualization, migration or refreshment, we can implement new technology into your environment and support it — all without disrupting services.
New Services Design and Implementation
Over the years, STG has rolled out many new capabilities to customers, including area processing centers, Remedy ITSM, SharePoint server farms and the development of the operations bridge concept. But a new service is more than just design. We have the experience to smoothly bring it through the processing, manning level studies, testing, authorizations and paperwork to win approval to operate.
Service Level Agreement (SLA) Development
SLA development is a fairly new concept in DoD. STG — at the leading edge of providing these services — has set the standard. We offer complete SLA development between DoD organizations. SLA is a two-way street; we help you develop successful SLAs so that your customers understand the level of service they can expect from you and that you can fully meet their expectations. As always, performance is measured against established metrics.
To assess your needs, we apply a structured process using commercial, industry best practices (such as ITIL) and customize these practices for mission-critical military and civil environments. We develop solutions that are tailored for the unique approval points our customers require. Because every job is different, we establish defined and agreed-upon performance metrics that ensure quality and customer satisfaction.